Enlarged scope of Quality Management

In Quality Management phase,quality considerations are applied to all the processes in the company, just not the products and services going out to the customer.An intermediate being used in the product must be subjected to Quality checks as strict as if not more than those performed on the ongoing product and incoming materials. In the same way a service provided by one department or to another sector of companies must be critically examined as the quality of service provided to the ultimate customer.The intermediate going into the product or a component going into the assembly of a machine has to be quality if one wants the finished product or the machine to be conforming to quality.If service provided by,say maintenance department to production is not right,how can one expect the product made on a improperly maintained machine to comply with its requirements.
Due to interdependence of all departments in a company,an error in one department may only be seen in the next.

Quality Conscious management knows, well maintained plants inspire quality consciousness among their work force.This has greater impact on workmen and staff as cleanliness and orderliness in production.

Most Quality experts believe that 80% -85% of quality problems are caused by management and only.12%-15% are caused by workmen.When defects occur,one need to analyse why it occurred.
Quality is team effort of all departments in company.One department is interdependent on another one.Hence if quality is affected in one department,it gets affected in all departments.

Major product spiral starts from:
1.Marketing
2.Designing
3.Procurement of material and equipment.
4.Production
5.Quality CONTROL/Quality Assurance.
6.Transportation.
7.Sales
8.After sales service.

QUALITY IS IN-BUILD IN ALL THESE STAGES AS OUTPUT OF STAGE BECOMES INPUT OF NEXT STAGE.